Root cause analysis (RCA) is a technique used to identify the underlying causes of a problem or issue. RCA aims to determine why something went wrong and then take corrective actions to prevent future occurrences.
RCA has become a widely accepted method of identifying problems within organizations. In recent years, it has also gained popularity amongst businesses looking to improve their operations.
RCA can be applied to any situation where a problem occurs. This includes both internal and external issues. For example, RCA can analyze customer complaints, employee performance, organizational structure, and others.
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